Terms and Conditions
Through this Website, any User can subscribe to or buy certain products/ services/ offerings including but not limited to furniture, home décor, lifestyle products, health/fitness products, and/or any other products/services offered in various range ("OFFERING") by executing such documents as provided by the Company for a chosen Offering by consenting to pay a monthly Subscription fee and/or the Purchase Price. In case the user has chosen a monthly subscription plan, the Company may send a reminder to the User for the payment of monthly subscription fee before the expiry of 5th day of every month. The terms and conditions of monthly subscription/ outright purchase are enumerated in a separate Agreement which needs to be individually executed by each Subscriber/customer.
Return, Refund & Cancellation
RETURNS and REFUND: In the unlikely scenario wherein any product delivered by ThePerabot.com is found to have any defect AT THE TIME OF DELIVERY, the customer shall have the option to return the product AT THE TIME OF DELIVERY and the company agrees to refund the amount paid by him/her through the same source from which the payment was made to the company. It is specifically agreed by the Customer that the customer shall accept the delivery of the product(s) only after thoroughly satisfying himself/ herself about the quality of the product(s) and once the customer has taken the delivery of the product(s), no request for refund of any amounts on account of quality/size/colour/shape or any other reason whatsoever shall be entertained by ThePerabot.com.
However, in case a manufacturing defect is observed during the tenure of the rental, ThePerabot.com. shall rectify the defect or replace the product with another one (refund shall not be applicable in such a case). ThePerabot.com undertakes to rectify or replace the defective product(s) within 7 business days of receipt of information from the customer. Please note that in case a product is damaged due to mishandling by the customer, the customer shall have to bear the charges towards the repair of the same. In such a case, the customer shall also have the option to seek a replacement product after paying the repair charges.
CANCELLATION/ EARLY CLOSURE: Any order can be cancelled prior to taking the delivery (full or partial) of the order, without attracting any extra cost. ThePerabot.com agrees to refund the amount paid by the customer through the same source from which the payment was made by the customer to the company except the shipping, delivery, lorry and labor cost. Please note that it may take up to 10 days for the payment to reflect back into the customer's account. In case the customer wants to cancel the contract before the end of its agreed Tenure, the monthly rent shall be recalculated on the basis of the closest (lower) tenure applicable, subject to a minimum tenure of 6 months. For example, if the Customer has initially opted for a 12-month contract, but wants to terminate his/her tenure in 4 months, the monthly rent shall be re-calculated on the basis of the current 6 months (closest lower tenure plan) rental plan for the rented product(s) and the re-calculated rent shall be applicable for the revised duration of the product(s) (in this case 4 months). The Customer shall be liable to pay an amount equivalent to the difference of the Re-calculated rent and the monthly rent. This amount shall be in addition to any other amount, including but not limited to damage charges, freight charges etc, payable by the Customer to the Company. It is specifically clarified that the Company rents products for a minimum duration of 6 months and any cancellation made anytime prior to completion of 6 months shall attract the complete rental for 6 months duration as per price applicable for 6-month rental plan for the respective product(s).
We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
ThePerabot.com does not make any representation or warranty as to specifics of the images displayed on the Website and the images have no bearing on the quality of the products displayed. The Users shall take no inference based on the picturization of the products offered. The price indications on the Website may vary due to some technical issue, typographical error or difference in product information and the Company shall not be responsible for the changed prices during the transaction. The terms and conditions of delivery, payment, etc. shall be governed by the Subscription Agreement signed by the User/subscriber
You represent and warrant that if you are making any payments to us that, any credit, debit or any other mode of transfer information supplied by you is true and completed. Charges incurred by you will be honored by your credit card/debit card/banking company, and you will pay the charges incurred by you at the posted prices, including any applicable taxes. You are agreeing to be in compliance with our PAYMENT AND REFUND POLICY also. While availing the payment method/s available on the Website or App, ThePerabot.com shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction/s, or exceeding the present limit mutually agreed by You and between "Bank/s", or any payment issues arising out of the transaction, or Decline of transaction for any other reasons.
By making a payment, you have specifically authorized ThePerabot.com and/or its service providers to collect, process, facilitate and remit payments. You understand, accept and agree that the payment facility provided by ThePerabot.com is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on ThePerabot.com website or App using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing this Payment Facility, ThePerabot.com or its service providers are neither acting as trustees nor acting in a fiduciary capacity with respect to the payment. Refund shall be subject to Customer complying with our PAYMENT AND REFUND POLICY. You may have the right to initiate a chargeback request in accordance with the terms and conditions of Your debit or credit card scheme or your bank account. Please note that your chargeback request will be processed by your debit/ credit card provider or your bank and not by us. Therefore, we bear no liability for the processing of the chargeback requests. We reserve the right to review your account and subscription and payment history pursuant to a chargeback request, in order to determine the occurrence of fraud. If we have any reason to believe that there has been fraudulent activity on your account, We reserve the right to terminate, block or suspend you or your subscription with immediate effect.
For your convenience, you can choose to save your Credit or Debit or ATM or Point of Sale (POS) or any electronic payment card for easy payments in the future, making your payments effortless. For your convenience, you can choose to pay ThePerabot.com automatically. By doing so, you irrevocably authorize us, as necessary, to instruct your Bank or Financial Institution to handle such transaction and you irrevocably agree that ThePerabot.com may give such instructions on your behalf in accordance with your requests as submitted on the site. You agree to be bound by the terms and conditions of use of each applicable Bank of Financial Institution, and in the event or conflict between our Terms and the Bank’s or Financial Institution’s terms and conditions then our Terms and conditions shall prevail. You acknowledge that ThePerabot.com will not be liable for any damages, interests or claims etc. resulting from processing or storing card information or not processing a payment transaction or any delay in processing a payment transaction which is beyond control of ThePerabot.com or its service providers. You agree that we will not be liable for any loss caused by any unauthorized use of your credit card or any other method of payment by a third party in connection with the site. You waive your right to dispute any payment made into your account and you will bear all costs.
Documentation & Verification Policy
All prospective customers of ThePerabot.com must comply with the documentation and verification policy. Customer are required to upload the following documents during placing the order for their desired products.
Customers renting for personal use for their rented / own residential accommodations. EMPLOYED / SALARIED PROFESSIONALS
- Copy of Identity Card issued by the government.
- Permanent Address Proof (IC/Passport)
- Delivery Address Proof (HR Letter/ Rental Agreement/ Recent Utility Bill)
FOREIGN NATIONALS (Except Freelancers/ Patients)
- Copy of Visa
- Copy of Passport
- HR Letter/ Rental Agreement/ Recent Utility Bill (Delivery Address Proof)
- Local Company / Business Reference.
Customers renting for business use for their rented / own commercial establishments. SOLE PROPRITOR
- Business entity documentation/ Sole proprietor issued by the Income Tax Department of Malaysia
- Address proof of the proprietor (Passport)
- SST certificate/ Sales and Income tax returns / Registration or licensing document issued by the Government or State Government Departments or municipal authorities / Certificate/registration document issued by the sales tax/professional tax authorities.
- Delivery Address Proof
- Business entity documentation
- Registered Partnership Deed
- Power of Attorney granted to a partner of an employee of the firm to transact business on its behalf.
- ID / address proof of the main partners and persons holding the Power of Attorney
- Proof of Legal name
- Delivery Address Proof
COMPANIES / SDN BHD
- Certificate of incorporation / commencement of business and DIN
- Memorandum & Articles of Association
- Authorization letter for entering into contract to avail furniture on rent from ThePerabot.com & Power of Attorney, if granted, to its managers, officers or employees.
- ID and address proof of the authorized signatories duly attested by the company.
- List of directors with contact numbers
- Delivery / mailing address proof of the company
TRUST/ CLUB/ ASSOCIATIONS
- Certificate of Registration.
- Power of Attorney granted to transact business on its behalf.
- ID and address proof of the authorized signatories duly attested by the company.
- Any document listing out the names and addresses of the trustees, beneficiaries, and those holding power of Attorney.
- Resolution of the managing body of the foundation.
- Declaration of Trust/Bye Law of society/Bye-law of Association/Bye-law of club.
- Attach the name and address of the founder, Manager/director and the beneficiaries, telephone/fax number, Telephone bill, Utility bill apart from the above for delivery proof. ThePerabot.com’s address verification executive will be visiting your premises before delivery for a seamless delivery experience.
- Failure to upload the documents will lead to auto rejection. ThePerabot.com will not entertain orders from customers staying in Hostels and Hotels as the same is considered as a temporary requirement.
- ThePerabot.com reserves the right to cancel any order as per internal policies subject to documentation / Field verification.
- We deliver with the certain amount of charge to any point within KL and Selangor only. However, additional delivery charges may be charged in certain cases at the discretion of Company.
- Delivery of products would be done in 30 working days.
- Customer would be intimated of delivery status and timings a day in advance by the Customer Experience team.
- Furniture is delivered and set up by our in-house ThePerabot.com.
- In case of partial, damaged or incorrect delivery, the replacement is done in 14 working days.
- We adhere strictly to our delivery time lines confirmed earlier by our in-house Customer Care team. In rare instances when delivery is delayed, we inform our customers two hours in advance for any delay.
- There are no delivery attempts. Customer is contacted and it is in the best interests of the customer to avail of delivery in the first attempt, as delivery to other customers would have to take precedence if the first delivery attempt is missed by the customer.
- During delivery, the customer or his/her spouse/ parents or any relations can accept delivery after checking quality of furniture.
- The receiver of furniture would have to sign off the Agreement Document (detailing the subscription Terms and Conditions, benefits of subscription and other relevant information).
- For apartment / house does not have a lift, we carry ordered items only at ground floor. There are extra charges if your apartment/house does not have lift or does not let tenants use the lift for shifting. You are requested to ascertain these charges with our representatives at the time of booking the delivery slot.
Quality Check During Delivery
- During time of delivery, the customer is requested to check and verify the quality and details of each piece of furniture being set up. This is to ensure that the customer receives exactly what has been ordered to his satisfaction.
- During setup or post-delivery, if the customer, for any reasons, is not completely satisfied with the product, the particular piece can be returned and replacement done free of charge.
- However, we urge the customer to share such feedback within 24 hours so that a delivery slot can be booked immediately. Otherwise, delivery to other customers would be given precedence. If feedback is given later than seven days, pro-rate rent would be charged.
- Customer shall give at least 14 days prior notice to the company regarding their intention to pick up furniture. Further, Company shall inform the customer of the balance payment and the pick-up date & time at least 24-72 hours before the actual pick up.
- The pickup will be charge according to the point of original invoice address.
- The Company can terminate the Subscription after giving 10 days written notice/email to the Subscriber upon the Subscriber
- Defaulting on the payment of Monthly rentals for two (2) consecutive months and has not paid till the expiry of the 2 days’ notice period.
- ThePerabot.com is used for personal purposes and not for commercial purpose.
Warranty, Repair & Damage
- All the products offered to you come with manufacturer warranty as defined in your contract. Also, all furniture items rented by us conform to high quality standards and in the unlikely scenario of any manufacturing defect, ThePerabot.com shall be liable to repair the same with no additional cost to you, during the delivery. However, the Customer will have to pay for the repair charges in case a defect is observed due to customer mishandling the product and upon the delivery.
- If the product is found to be UNUSABLE by our team, our team may ask you to pay the amount equivalent to the product value (as defined in your contract) less the amount of rent already paid by you. You may retain the possession of the item(s) in such a scenario. If there is any other defect, which is correctable, the pick-up team will take pictures of the item(s) at your premises and send it to our Quality team for inspection. The costs incurred in rectifying the damage will be intimated to you and you shall be liable to pay the same.
We Help You Turn Your Rental House Into Home!
We know the effort it takes to find the perfect rented house to stay in a new city. And also know that turning it into a home isn't one bit easy.
That is why we created www.ThePerabot.com - a one stop shop for easily renting furniture, appliances and other home furnishing essentials. With a range of high-quality stylish products to choose from at very affordable prices, you will never want to buy second-hand goods again!
Choose from our wide range of brand-new* or refurbished products, available on different tenure options to suit your needs. And because we really care about your wallet... the longer you rent the more you save!
So go on, find something you love and turn your rental space into a home you'd love to come back to everyday.
(* All offerings are brand-new, unless specially mentioned.)