- We deliver with the certain amount of charge to any point within KL and Selangor only. However, additional delivery charges may be charged in certain cases at the discretion of Company.
- Delivery of products would be done in 30 working days.
- Customer would be intimated of delivery status and timings a day in advance by the Customer Experience team.
- Furniture is delivered and set up by our in-house ThePerabot.com.
- In case of partial, damaged or incorrect delivery, the replacement is done in 14 working days.
- We adhere strictly to our delivery time lines confirmed earlier by our in-house Customer Care team. In rare instances when delivery is delayed, we inform our customers two hours in advance for any delay.
- There are no delivery attempts. Customer is contacted and it is in the best interests of the customer to avail of delivery in the first attempt, as delivery to other customers would have to take precedence if the first delivery attempt is missed by the customer.
- During delivery, the customer or his/her spouse/ parents or any relations can accept delivery after checking quality of furniture.
- The receiver of furniture would have to sign off the Agreement Document (detailing the subscription Terms and Conditions, benefits of subscription and other relevant information).
- For apartment / house does not have a lift, we carry ordered items only at ground floor. There are extra charges if your apartment/house does not have lift or does not let tenants use the lift for shifting. You are requested to ascertain these charges with our representatives at the time of booking the delivery slot.
Quality Check During Delivery
- During time of delivery, the customer is requested to check and verify the quality and details of each piece of furniture being set up. This is to ensure that the customer receives exactly what has been ordered to his satisfaction.
- During setup or post-delivery, if the customer, for any reasons, is not completely satisfied with the product, the particular piece can be returned and replacement done free of charge.
- However, we urge the customer to share such feedback within 24 hours so that a delivery slot can be booked immediately. Otherwise, delivery to other customers would be given precedence. If feedback is given later than seven days, pro-rate rent would be charged.